This is the final installment of the AT&T saga.I called to terminate the service on the air card today. The initial customer service rep was very courteous and understanding, but the call had to be transferred to another department in order to terminate the service.\u00a0\u00a0the rep was courteous, as I expected he would be but I quickly lost patience when he first suggested that the early termination fee could not be waived until someone from the tech support department recommended that it be waived. I asked whom I needed to speak to that I hadn\u2019t already spoken to.\u00a0\u00a0His next suggestion was that I convert the data number into a cell number and then find someone to take it over, at&t would handle all of it pending standard credit approval processes.\u00a0\u00a0That had been suggested before.\u00a0\u00a0I responded that I really didn\u2019t think I should have to jump through hoops to get this done, it wasn\u2019t my failure to perform that was causing the problem.\u00a0\u00a0He had another suggestion, that I find someone to take financial responsibility for the plan and transfer it to them.\u00a0\u00a0Again, this is not my problem; it\u2019s AT&T\u2019s.\u00a0\u00a0My final suggestion was that I\u2019ll just pay the fee and make sure the world hears about it.\u00a0\u00a0That\u2019s where you, the reader comes in. No, everyone isn\u2019t going to have this problem.\u00a0\u00a0But when you are evaluating a mobility solution for your family or your business, you need to understand that AT&T doesn\u2019t make any claims that the service will work when you need it most.<\/p>\n","protected":false},"excerpt":{"rendered":"
This is the final installment of the AT&T saga.I called to terminate the service on the air card today. The initial customer service rep was very courteous and understanding, but the call had to be transferred to another department in order to terminate the service.\u00a0\u00a0the rep was courteous, as I expected he would be but…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[13],"tags":[1098,308,1205,1210,1277,878,917,1565,1601],"class_list":["post-1376","post","type-post","status-publish","format-standard","hentry","category-bold-and-better","tag-air-card","tag-att","tag-credit-approval","tag-customer-service","tag-fee","tag-responsibility","tag-service","tag-terminate","tag-waive"],"yoast_head":"\n