The Final Chapter of AT&T vs. Me

This is the final installment of the AT&T saga.I called to terminate the service on the air card today. The initial customer service rep was very courteous and understanding, but the call had to be transferred to another department in order to terminate the service.  the rep was courteous, as I expected he would be but I quickly lost patience when he first suggested that the early termination fee could not be waived until someone from the tech support department recommended that it be waived. I asked whom I needed to speak to that I hadn’t already spoken to.  His next suggestion was that I convert the data number into a cell number and then find someone to take it over, at&t would handle all of it pending standard credit approval processes.  That had been suggested before.  I responded that I really didn’t think I should have to jump through hoops to get this done, it wasn’t my failure to perform that was causing the problem.  He had another suggestion, that I find someone to take financial responsibility for the plan and transfer it to them.  Again, this is not my problem; it’s AT&T’s.  My final suggestion was that I’ll just pay the fee and make sure the world hears about it.  That’s where you, the reader comes in. No, everyone isn’t going to have this problem.  But when you are evaluating a mobility solution for your family or your business, you need to understand that AT&T doesn’t make any claims that the service will work when you need it most.