two robots talking on a telephone to each other

Unlocking the Power of Chatbots: How AI is Transforming Customer Service

“Please state your name.” “Please say or enter your account number.” “Please give a brief description of the reason for your call.” You know when you’re talking to a robot; that emotionless voice on the other end of the line, the canned responses to anything you say, the limits on the available options. Chatbots, they’re…

a business professional in silhouette standing at a crossroads, above him hovering in the air are data and informaiton symbols like graphs and charts.

Data-Driven Decision Making: Unlocking Smarter Choices in Business and Life

Between 2005 and 2009, Chicago had a challenging problem that the city leaders absolutely needed to solve: unacceptable rates of foodborne illnesses. The city had limited resources for making health inspections in food service spots. Restaurant inspections were generated from complaints or randomly, but they were ineffective in curbing the problem. When the city turned…