two robots talking on a telephone to each other

Unlocking the Power of Chatbots: How AI is Transforming Customer Service

“Please state your name.” “Please say or enter your account number.” “Please give a brief description of the reason for your call.” You know when you’re talking to a robot; that emotionless voice on the other end of the line, the canned responses to anything you say, the limits on the available options. Chatbots, they’re…

an abacus, an old typewriter, an old telephone, a calcultor, a tablet, and a smartphone on a table.

Mastering Computer System Compatibility: Avoid Costly Mistakes with These Key Insights

Several years ago, without a thought to system compatibility, I purchased a wireless color laser printer for my home office. I’m a Windows user, but the printer manufacturer also offers a mobile app so users can print from their phones and tablets. It worked fine with the Macbook Pro I was using at the time,…