two robots talking on a telephone to each other

Unlocking the Power of Chatbots: How AI is Transforming Customer Service

“Please state your name.” “Please say or enter your account number.” “Please give a brief description of the reason for your call.” You know when you’re talking to a robot; that emotionless voice on the other end of the line, the canned responses to anything you say, the limits on the available options. Chatbots, they’re…

A block illustrating the six biases

Uncovering the Six Common Biases That Shape Our Decisions and How to Overcome Them

Do you think you’re immune to bias in your judgments and decisions? Well, you may be…but it’s doubtful that you’re completely free from all biases. That’s right, there’s more than one kind of bias. I’ve got a list of six, the six most common biases, and that’s what we’re going to explore today. I’m not…