two robots talking on a telephone to each other

Unlocking the Power of Chatbots: How AI is Transforming Customer Service

“Please state your name.” “Please say or enter your account number.” “Please give a brief description of the reason for your call.” You know when you’re talking to a robot; that emotionless voice on the other end of the line, the canned responses to anything you say, the limits on the available options. Chatbots, they’re…